Question 1

What is Kampçı?

Accepted Answer

Kampçı is a digital platform that lets you discover camping sites across every corner of Turkey and book them easily. We connect nature lovers with trusted, verified camping sites.

Question 2

Is Kampçı free to use?

Accepted Answer

Yes, signing up for Kampçı and browsing camping sites is completely free. A fee set by the camping site is only charged when you make a reservation.

Question 3

How are camping sites selected?

Accepted Answer

Every camping site is carefully reviewed by our team. Safety, cleanliness, amenities, and user reviews are evaluated before a site is added to the platform. Verified camping sites are marked with a special badge.

Question 4

Is there a mobile app?

Accepted Answer

Yes, the Kampçı mobile app is available on iOS and Android. You can download it for free from the App Store or Google Play.

Question 5

How do I make a reservation?

Accepted Answer

Go to the detail page of the camping site you like, select your dates and number of guests, choose an accommodation type, and click 'Book Now'. Then enter your contact details to complete your reservation.

Question 6

How long does reservation confirmation take?

Accepted Answer

Most reservations are confirmed instantly. Some camping sites may require manual approval, in which case you'll receive an acceptance or rejection notification within 24 hours at the latest.

Question 7

How can I view my reservation?

Accepted Answer

After signing in, you can view all your active and past reservations on the 'My Reservations' page.

Question 8

Can I make a last-minute reservation?

Accepted Answer

Yes, depending on availability you can even book for the same day. However, some camping sites may require a minimum advance booking period.

Question 9

Which payment methods do you accept?

Accepted Answer

You can pay by credit card, debit card, or bank transfer. All payments are secured with 256-bit SSL encryption.

Question 10

What's included in the price?

Accepted Answer

Prices generally include the nightly accommodation fee. Extra services (electricity, hot water, activities, etc.) may vary by camping site and are noted on the detail page.

Question 11

Is there an installment option?

Accepted Answer

Yes, for reservations above a certain amount, 3, 6, or 9 installment options are available depending on your credit card.

Question 12

Can I get an invoice?

Accepted Answer

Yes, you can get an e-invoice by entering your billing details during the reservation. Your invoice will be sent to your email address.

Question 13

Can I cancel my reservation?

Accepted Answer

Yes, you can cancel your reservation. The cancellation terms and refund rate are determined by the camping site's cancellation policy. This is noted during the reservation process and in the confirmation email.

Question 14

What are the cancellation policies?

Accepted Answer

There are three cancellation policies: Flexible (full refund up to 24 hours before check-in), Moderate (full refund up to 7 days before, 50% after), Strict (full refund up to 14 days before, no refund after).

Question 15

How long does it take for a refund to reach my account?

Accepted Answer

Refunds are initiated after cancellation is confirmed. Credit card refunds take 5-10 business days, and bank transfer refunds take 3-5 business days to reach your account.

Question 16

Can I cancel due to bad weather?

Accepted Answer

Special cancellation policies may apply in cases of extreme weather (storms, floods, etc.). In this case, we recommend contacting customer service.

Question 17

What amenities are available at camping sites?

Accepted Answer

Each camping site's amenities (electricity, water, wifi, showers, restrooms, market, etc.) are listed with icons and descriptions on the detail page.

Question 18

Are there pet-friendly camping sites?

Accepted Answer

Yes, many camping sites accept pets. You can find these sites using the 'Pet-friendly' filter option.

Question 19

Can I go with an RV?

Accepted Answer

Yes, there are camping sites with RV areas available. You can find suitable sites by filtering the camping site type as 'RV'.

Question 20

What are the check-in and check-out times?

Accepted Answer

The standard check-in time is 2:00 PM and check-out time is 12:00 PM. However, these times may vary by camping site and are noted on the detail page.

Question 21

How do I sign up?

Accepted Answer

Click the 'Sign Up' button on the homepage to quickly register with your email address or your Google/Apple account.

Question 22

I forgot my password, what should I do?

Accepted Answer

Click the 'Forgot Password' link on the sign-in page and enter your email address. We'll send you a password reset link.

Question 23

How can I delete my account?

Accepted Answer

You can use the 'Delete My Account' option on the account settings page. If you have active reservations, they must first be completed or canceled.

Question 24

Is my personal information secure?

Accepted Answer

Yes, all your personal information is stored in compliance with KVKK and GDPR. Your data is encrypted and protected, and it is never shared with third parties without permission.

Frequently Asked Questions

General Questions

Reservations

Payment & Pricing

Cancellation & Refunds

Camping Sites

Account & Membership

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